Refund policy

Bites of Goodness Return & Refund Policy

Overview

At Bites of Goodness, we take pride in delivering freshly baked, high-quality cupcakes to our local community in Indianapolis, Indiana. Due to the perishable nature of our products, we have established the following refund policy to ensure customer satisfaction while maintaining food safety standards.

Order Cancellations

  • Standard Orders: Cancellations must be made at least 12 hours prior to the scheduled delivery time to receive a full refund. 

  • Custom or Large Orders: Cancellations for custom designs or orders exceeding two dozen cupcakes must be made at least 20 hours in advance.

Cancellations made after these timeframes may not be eligible for a refund, as ingredients and preparations will have commenced. 

Delivery Issues

Our delivery team ensures that cupcakes are transported under optimal conditions to maintain freshness. Upon delivery, please inspect your order promptly. If you encounter any of the following issues, contact us within 2 hours of delivery: 

  • Incorrect items received

  • Visible damage to the cupcakes

  • Missing items 

Provide a clear photo of the issue and your order details when reaching out. We will assess the situation and offer a suitable resolution, which may include a replacement or refund. 

Refunds and Replacements

Due to health and safety regulations, we cannot accept returns of perishable items. However, if your order arrives damaged or does not meet our quality standards, we are committed to making it right. Refunds will be processed to the original payment method within 5-7 business days after approval.

Non-Refundable Situations

We are unable to offer refunds or replacements in the following scenarios:

  • Delayed retrieval of the delivered order leading to spoilage

  • Incorrect delivery information provided by the customer

  • Changes in personal taste or preference after delivery

  • Failure to notify us of issues within the specified timeframes

Contact Us

For any concerns or to report an issue with your order, please reach out to us promptly:

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.